Get in Touch With Us

Got a question about how we review online casinos, spotted something that needs updating, or want to flag a concern? This page covers the ways to reach Online Casinos and what to expect once you do.

How to Reach the Team

Email is the best way to get in touch. Send your message to [email protected] and a member of our team will read it personally — we do not rely on automated replies to stand in for a real answer.

Include a short line on what your message is about (a bonus term question, a correction, a general enquiry) so we can route it to the right person and avoid back-and-forth delays.

What We Can Help With

• Questions about our reviews — If you want more detail on how a particular online casino was assessed, or how our editorial ratings work, ask us directly.
• Corrections — Bonus terms, licensing details, and payment options at online casinos change often. If something on our site looks outdated or wrong, tell us and we will look into it.
• Content suggestions — If there is a topic related to casino sites, banking methods, or state-by-state availability that you think deserves coverage, let us know.
• Partnership enquiries — Organisations interested in working with us should introduce themselves and outline the proposal clearly.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you toward relevant support resources. You can also reach the National Council on Problem Gambling helpline at 1-800-522-4700, available around the clock across the US.

What This Site Does Not Do

We are an independent comparison and review resource, not a casino operator. That means we cannot process deposits or withdrawals, resolve account disputes, verify your identity, or access any accounts you hold with a casino brand listed on this site. For those matters, contact the casino's own customer support team directly — most operators offer live chat, email, or phone support, and details are usually listed in their account or help section.

If you are researching where to play, our comparison pages set out licensing status, bonus terms, and payment options for the operators we cover, including the ranked list on this site and our page on trusted non-GamStop casinos for UK players, which may interest readers comparing options across markets.

A Note on Accuracy and Independence

We rely on reader feedback to keep our content accurate. Some of the casinos we cover may pay a commission if you sign up through a link on this site, but that never determines how an operator is ranked or reviewed — our editorial ratings reflect our own research into licensing, bonus terms, banking options, and game fairness. If you believe something we have published is inaccurate, out of date, or misleading in any way, we want to hear about it.

Please remember that gambling always carries financial risk, and no online casino can guarantee winnings. If you choose to play, only ever gamble with money you can afford to lose, and set deposit or time limits before you start.

What to Expect After You Write to Us

We aim to respond within two working days, though this can take a little longer during busier periods. Every message is read by a person, and you will get a genuine reply rather than a template response.

Thanks for taking the time to reach out — feedback like yours is part of how we keep this site useful and current.